Warranty Policy
Effective Date: February 25, 2026
At Kiross Turfcare, we stand behind the quality of our Kiross-branded products and comply fully with UK consumer law, including the Consumer Rights Act 2015 (CRA). This policy explains your statutory rights, our voluntary manufacturer warranty, and arrangements for transport and returns in warranty claims. It applies to all purchases of Kiross-branded zero turn mowers, ATV flail mowers, stump grinders, and wood chippers from our website.
This policy does not affect your statutory rights under the CRA, which are mandatory and cannot be excluded, limited or overridden by any voluntary warranty.
1. Your Statutory Rights (Consumer Rights Act 2015)
Goods must be:
• Of satisfactory quality (free from defects and reasonably durable)
• Fit for purpose (including any purpose made known to us)
• As described (matching website specifications, images and details)
You have these rights for a reasonable period, generally up to 6 years from delivery in England, Wales and Northern Ireland (or 5 years in Scotland), depending on what a reasonable person would expect for the price and type of machinery.
Key remedies:
• Within 30 days of delivery: Short-term right to reject faulty goods for a full refund (including delivery costs you paid).
• Within the first 6 months: Faults are presumed to have existed at delivery (unless we prove otherwise). You can request repair, replacement, or refund/price reduction. We cover reasonable costs (including transport/returns for large items) where required by law.
• After 6 months: You must prove the fault was present at delivery. Remedies may include repair, replacement or price reduction (accounting for use). Transport costs may fall to you unless the claim succeeds.
Proof of purchase (order confirmation or invoice) is required.
2. Our Voluntary Manufacturer Warranty
In addition to (and not replacing) your statutory rights, we offer a voluntary warranty on Kiross-branded products for defects in materials or workmanship under normal use.
• Duration:
• 3 years from the date of delivery on selected products (as clearly stated on the individual product page or at time of purchase – for example, certain zero turn mowers, ATV flail mowers, stump grinders or wood chippers).
• 12 months on all other products unless otherwise specified.
• What is covered: Free repair or replacement (at our discretion) of faulty parts and labour. The product must have been used normally, maintained correctly (in line with engine manufacturer guidelines for Briggs & Stratton, Honda or Loncin), and not modified, misused, damaged accidentally or through neglect.
• Exclusions: Normal wear and tear, consumable items (e.g. blades, belts, filters), cosmetic damage, misuse, improper storage or maintenance, or repairs carried out by unauthorised persons. The warranty is non-transferable and applies only to the original consumer purchaser.
• How to make a claim: Contact us at sales@kirossturfcare.com or +44 7824 876841 with your order number, proof of purchase, description of the issue and photos/videos. We may require return or inspection of the product.
If the fault is confirmed under this warranty, we will arrange repair or replacement promptly.
3. Transport and Return Costs for Warranty Claims
We limit our liability for transport and return costs to the minimum required by UK law:
• Where the CRA requires it: We cover reasonable transport, collection and return costs for valid claims (particularly in the first 6 months for presumed faults, or when we provide repair or replacement). This applies only for the statutory minimum period.
• Beyond statutory requirements: For claims after 6 months, voluntary warranty claims outside the early period, or non-faulty inspections, you are responsible for the cost of returning the goods to us. We will cover return shipping to you after a successful repair or replacement.
• Process: We will advise on the recommended carrier for safe handling of heavy machinery. We are not liable for damage in transit if you arrange your own transport. Contact us first for large items to discuss logistics.
If the goods are found not to be faulty upon inspection, you may be charged reasonable return transport and inspection costs.
4. General Terms
• This policy applies to deliveries to mainland UK (as per our pricing). Additional charges may apply for non-mainland UK – please enquire.
• We are not liable for indirect or consequential losses (e.g. loss of use, business interruption) beyond what the CRA requires.
• Processing may be delayed by events beyond our control (force majeure).
5. Contact Us
For warranty claims, questions or product registration:
Kiross Turfcare Limited
Company No: SC629750 | VAT Reg: 338 2491 88
Phone: +44 7824 876841
Email: sales@kirossturfcare.com
We aim to resolve all issues fairly and quickly. If you remain unsatisfied, you may use alternative dispute resolution services or pursue a claim through the courts.
Purchases are governed by the policy in effect at the time of order. Check our website for the latest version.